This article was originally posted on Facebook 3 years ago. Since then, things have taken a horrible turn for the worst and we all can figure out why. Here is the perfect example as to how Political Correctness and this I Feel Like validation is destroying this country. And by I Feel Like validation I mean allowing that what somebody is saying is valid simply because it's how they feel, and their opinions and feelings have more validity than facts.
It started off simple enough. Two local stores sold out of Raisinets over this past week so I decided to go in search of my fix. I called the local Giant and after the requisite amount of phone prompts finally reached the customer service department. I couldn't understand anything she was saying in her squeaky high-pitched fast run-on sentence voice so I waited for her to finish before asking, "Do you have any 8 oz bags of Raisinets in stock? Her response astounded me, "I think so?" she asked in her squeaky questioning voice. She thinks so? I don't know, you tell me, I felt like saying. I didn't call the store to ask what this person on the other line thought. i wanted to KNOW if they had an item in stock. I wanted a FACTUAL answer. Heads up, Corporate America, when customer calls to ask if you have something in stock and your customer service rep responds that she thinks so? you are not providing quality customer service
Do you see what the problem is? When a society places feelings over knowledge we enter a state of chaos and confusion. All order vanishes because it doesn't matter what's true or real. It just matters that little Susie had a rough night at the afterparty and now is too lazy to make any effort to give the customer anything but her opinions in her position as a service representative for her employer. This is a problem. Don't think so? Read on.
So I told the young woman that it was imperative to find for me a factual answer so she transferred my call to a young man who also thought he had some! I really could not believe it. So again I prompted him to go in search of a pouch of Raisinets, and he did.
Okay so I finally reached someone I could coerce into actually learning whether or not they were currently stocking the product and it eventually ended well. But what if I hadn't prodded her? I would have gone elsewhere. I wouldn't have wasted my time on a fool's errand. But what about the next person she burdened with what she thinks instead of what she could know? What if she told some guy with fried nerves, having a bad day and a whole lot on his mind that she thinks she has hemorrhoid cream in the store and he doesn't push for facts, just takes her at her word and waddles in there to find after a great deal of searching that they're out of the hemorrhoid cream that she thought they had? And what if it makes him so angry that he starts going off on random people in the store? People go off kilter for far less than that every day.
And I'll tell you another byproduct of this I Feel Like movement. There are a shocking amount of Blue Collar Workers who are against the $15 an hour minimum wage because They Feel Like today's entry level employees don't deserve $15 because they know what it takes to earn that kind of money and they don't see that level of devotion, commitment and/or service from this generation commensurate with that kind of pay. And I didn't feel that way in 2016, but I have changed my tune as I have continuously observed the decline in the level of service and care that is diminishing right before my eyes, and it becomes increasingly worse with each passing year. Arby's used to be so clean you could eat off their floors and now the building is crusty inside and out. I can't even eat there anymore it's so gross. Yet 10 years ago you would have never seen that. You call upper management and they say they''ll change and it will be better but it never is because it's a pervasive attitude that has swept the country. People in the people industry don't seem to have care or take pride in their jobs anymore and the reflection of that can be found in almost every business. None of the chain restaurants use the white glove tests anymore. It's all about the Benjamins.
Don't get me wrong. Of course people's feelings matter, except when requesting facts and truth, then feelings really don't matter. Only facts matter in situations like government, law, education, health and welfare of all human beings. The old saying rings true: Don't bring your feelings to a fact fight, yet people do it all the time anymore, especially on Facebook where facts seem to matter so little, particularly for the blue, red and green button pushing right fighters. #ITHINKSO #POORCSR
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